The Custom Windsock Company Gift Card

Shipping Policy

*** Please be advised that due to the COVID-19 situation, we are working with fewer staff and shipping may take an additional week

Get your Windsocks and Flags Online Fast

• Stock items usually ship within 24-36 hours. You will be notified if a shipment may take longer.
• Custom printed products are made to order. Standard turn around time to create an order is approximately 5 business days prior to shipping
• Shipping occurs Monday-Friday 9:00 AM- 3:00 PM MST

Delivery Time

Actual delivery time will vary based on your chosen shipping method. We typically use UPS to get your products to you fast.

If we are unable to ship your order within the specified time period you will be notified via phone or email of your order status.

Need Faster Shipping?

We pride ourselves on exceeding our customer's expectations. We are a flexible organization and can often do very quick turnarounds if needed. For rush Shipping and Printing options please contact us here.

Cancellations, Return and Refund Policy

Returns of Products with Defects

At the Custom Windsock Company, we want you to be satisfied when you receive your products. All custom products are tailor made to your specifications but because all the finishing and sewing is either done by hand or by a person with a sewing machine, sometimes there is potential for human error, however minimal. Under normal circumstances, our quality control department would pick up on it but sometimes things slip through and the order is dispatched. You might be wondering, what do I do incase of a manufacturing defect?

If our products are faulty in any way, you can return them within 14 days of receipt. You can contact our customer service department by calling 1-833-786-1035 or emailing info@custom-windsocks.com. Let us know your name, order number and concern and we will respond quickly to resolve your issues. We ask you provide a digital image of the fault in your product as well as a clear description of the problem.

In most cases, we will be able to resolve your issue via email. If the fault cannot be verified, you may  need to return your product to us for inspection.

Returns of Non Faulty Products

With regards to all products, we cannot accept the returns of non-defective products. This is especially true for the products that the user has customized and designed as they have been customized as per the customer request.

Cancellation/Refund Policy

Grace period 

Sometimes you may purchase a product but quickly decide that you do not wish to go through with the purchase. We wait 1 hour after you place an order to start accommodating for your order within our manufacturing queue. If you contact a representative by phone or email within the first hour then we will be able to cancel your order and issue a refund for the full amount. This hour begins form the moment you receive your confirmation email.

If you have any questions, doubts, concerns or things you wish to discuss about the product, feel free to give our team a call to address your concerns.

After Grace Period 

• If you have purchased a non-personalized/custom pritned item and you wish to return it prior to it shipping from our facility (after the 1 hour grace period has passed), a 25% restocking fee will be charged. Once a product is shipped, it may not be returned. 
• You do not have the right to return products that are customized (after the one hour grace period), even if they are not produced or shipped yet.
• In the unlikely event of a manufacturing fault, please inform us of the issue, provide pictures and we will be happy to replace your product free of charge.
• Manufacturer faults cover scratches, misprints, stitching or hemming issues. We, the manufacturer, will decide what falls under manufacturer faults.
• Complaints or claims must be notified to us within 14 days of receipt of goods or in the case of non-delivery, a reasonable time after the goods were expected to arrive.

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